Refund policy

Returns & Exchanges

If you need to request a return or exchange for an eligible item purchased through our online store, please contact us at jenn@alluredesigncreations.com within 14 days of delivery.

Before returning an item, you must contact us to receive return instructions and a Return Merchandise Authorization (RMA) number. Returns sent without prior authorization may not be accepted.

Returned merchandise must be unused, unopened, and in its original condition and packaging. Opened or unsealed paint and other opened consumable products cannot be returned.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable. If your order received free or discounted shipping, the actual original shipping cost may be deducted from your refund.

Once your return is received and inspected, we will notify you of the status of your refund. Items returned used, damaged, incomplete, or otherwise not in their original condition may not be eligible for a refund.

Furniture & Custom Orders

Custom, commissioned, personalized, and one-of-a-kind furniture pieces are final sale and cannot be returned or exchanged.

Because these pieces are individually designed, refinished, or created specifically for the purchaser, please review all photographs, measurements, descriptions, finishes, and other details carefully before purchasing.

Exchanges

Eligible items may be exchanged within 14 days of delivery. Please contact us before returning an item to receive return instructions and an RMA number.

Customers are responsible for return shipping costs. Once the returned item has been received and approved, you may place a new order for the replacement item.

Damaged in Transit

Occasionally, an item may be damaged during shipping. If your order arrives damaged, please contact us promptly at jenn@alluredesigncreations.com and include several clear photographs of the damaged item, the packaging, and the shipping box.

Please retain all original packaging while the claim is being reviewed, as photographs and packaging may be required to submit a claim with the shipping carrier.

Refused, Unclaimed or Undeliverable Shipments

If an order is refused, unclaimed, or returned to us as undeliverable, any eligible refund will be issued after the merchandise is returned to us and inspected.

Original shipping costs and any return shipping charges assessed by the carrier will be deducted from the refund. If the order originally qualified for free or discounted shipping, the actual shipping cost incurred by ALLURE Design & Creations may also be deducted from the refund.

ALLURE Design & Creations
jenn@alluredesigncreations.com